Legal
DELIVERY POLICY
Your pulse, delivered with care.
© 2026 By Primal Haven. Last updated: July 2026.
01
Delivery Partners
Purple Pulsar works with trusted local and international courier partners to deliver your orders. Our delivery partners include DHL, FedEx, and local Ghanaian courier services. Partner availability may vary by destination.
02
Delivery Windows
Domestic (Ghana): 3–7 business days. West Africa region: 5–10 business days. Rest of Africa: 7–14 business days. International (outside Africa): 10–21 business days. These are estimated windows; actual delivery may vary due to customs or carrier conditions.
03
Delivery Attempts
Our couriers will typically attempt delivery up to 2 times. If delivery is unsuccessful, a notification will be left for you to arrange re-delivery or collection from a designated pickup point. Uncollected parcels may be returned to us after 7 days.
04
Signature Required
Some orders may require a signature upon delivery, particularly high-value or international shipments. Please ensure someone is available to receive the parcel, or provide delivery instructions at checkout.
05
Customs & Duties (International)
International shipments may be subject to customs inspection and applicable import duties or taxes levied by your country’s customs authority. These charges are the buyer’s responsibility. Purple Pulsar is not responsible for delays caused by customs processing.
06
P.O. Boxes
We are unable to deliver to P.O. Boxes for certain carriers. Please provide a full physical delivery address to avoid delays.
07
Contact
For any delivery enquiries, contact our support team at hello@purplepulsar.com. Please include your order number and tracking number in all correspondence.
Questions about this policy?
hello@purplepulsar.com