Legal

SHIPPING POLICY

How we send the pulse your way.

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding public holidays in Ghana). During high-demand periods such as new drops or sale events, processing may take up to 7 business days. You will receive a confirmation email once your order has been dispatched.

Domestic Shipping (Ghana)

Standard shipping within Ghana takes 3–7 business days after dispatch. Express shipping (1–3 business days) is available at checkout. Shipping fees are calculated at checkout based on your location and chosen method. Free standard shipping is available on domestic orders over GHS 500.

International Shipping

Purple Pulsar ships internationally. International delivery typically takes 7–21 business days depending on destination and customs procedures. International shipping costs are calculated at checkout. Customers are responsible for any applicable import duties, taxes, or customs fees imposed by their country.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number on our carrier’s website to monitor your delivery. If you haven’t received a tracking email within 7 business days of ordering, please contact us at hello@purplepulsar.com.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with our shipping partners. Purple Pulsar is not liable for delays caused by customs, carrier disruptions, or force majeure events beyond our reasonable control.

Incorrect Address

Please ensure your shipping address is correct at checkout. Purple Pulsar is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, the customer will bear any re-shipping costs.

Questions about this policy?

hello@purplepulsar.com