Legal
RETURN POLICY
Permanence over disposable — in our products and our promises.
© 2026 By Primal Haven. Last updated: July 2026.
01
Our Philosophy
We stand behind the quality of every item we produce. If something isn’t right, we want to make it right. Our return policy is built on trust and the belief that permanence matters — in our products and in your experience with us.
02
Eligibility
Items may be returned within 14 days of delivery for a refund or store credit, provided they are unworn, unwashed, undamaged, and in their original packaging with all tags attached. Sale items are final sale and cannot be returned unless they arrive defective or damaged.
03
Non-Returnable Items
The following items cannot be returned: hydration products (The Flow range), intimate apparel, customised or personalised items, gift cards, and any item marked as final sale at the time of purchase.
04
How to Initiate a Return
Email hello@purplepulsar.com with your order number, the item(s) you wish to return, and the reason for your return. Our team will respond within 2 business days with instructions. Unauthorised returns may not be accepted.
05
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–10 business days. Original shipping costs are non-refundable unless the return is due to our error.
06
Exchanges
We offer exchanges for size or colour where stock is available. To exchange an item, follow the return initiation process and indicate your preferred exchange. If the requested item is out of stock, a store credit or refund will be issued.
07
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Questions about this policy?
hello@purplepulsar.com